Frequently Asked Questions

No, Propelence does not replace your front-desk team. It handles repetitive scheduling, reminders, and follow-ups so your staff can focus on providing in-person patient care instead of managing phone queues.

Propelence recognizes urgent keywords and immediately routes the call or message to human staff. It will not attempt to answer or resolve medical emergencies automatically.

Yes, patients can reschedule or cancel appointments directly through the AI. The system instantly updates your clinic calendar and frees up the slot without staff intervention.

Yes, Propelence natively supports multiple languages. It can automatically detect the caller's language and respond fluently to accommodate diverse patient demographics without missing a beat.

Yes, Propelence can make automated outbound calls for appointment reminders, waitlist notifications, and no-show recovery based on your clinic's custom workflows.

Propelence is billed on a transparent monthly subscription based on your clinic's call and messaging volume. There are no hidden fees for standard usage.

No, there are no long-term contracts required. You can use Propelence on a month-to-month basis and adjust your plan as your clinic's needs evolve.

Yes, patient data is kept entirely private and secure. Our workflows are built around healthcare privacy standards like HIPAA, PIPEDA, and GDPR with end-to-end encryption.

No, we never use your patient data to train outside AI models. Your clinic's data remains strictly isolated and is only used to manage your specific patient interactions.

Most clinics are fully onboarded and live within 3 to 5 days. This includes setup, calendar synchronization, and guided testing with your team.

Yes, Propelence integrates directly with common clinic scheduling software and EHR systems to ensure your workflow remains seamless.

No, you do not need new hardware. Propelence routes through your existing phone lines and communication channels without requiring you to switch providers.